Archived transmission

Return Policy

CLEARANCE LEVEL: PUBLIC

Archive Return Protocol

Every recovered artifact from the Planet Pallet Research Archive is prepared with care before being transmitted to Earth.

If something isn't quite right with your order, we're here to help.

Please review the archive protocols below before requesting an exchange or store credit.

Digital Transmissions

Digital artifacts, including comic issues, downloadable artwork, and other digital content, are delivered instantly after purchase.

Because digital transmissions cannot be returned once accessed or downloaded, all digital product sales are final.

If you experience a problem receiving or accessing your digital artifact, please contact the Research Division through our Contact page. Include your order number and we'll work with you to resolve the issue as quickly as possible.

Physical Artifacts

Many recovered artifacts are produced specifically for each collector after an order is placed.

Because these artifacts are made to order, we generally cannot accept returns or exchanges for:

  • Incorrect size selection
  • Ordering the wrong item
  • Buyer's remorse
  • Change of mind

If your artifact arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can investigate the transmission.

Return Eligibility

Eligible physical artifacts may qualify for an exchange or store credit within 30 days of delivery when all of the following conditions are met:

  • Artifact is unused and unworn.
  • Artifact remains in its original condition.
  • Original packaging is included whenever possible.
  • Proof of purchase is provided.
  • The return has been approved by the Planet Pallet Research Division.

Artifacts showing signs of wear, alteration, or misuse may not qualify.

Please do not return any artifact until you have received return instructions from our Research Division.

Exchange Protocol

If your artifact arrives damaged, defective, or the wrong item was transmitted, we'll review your request and work with you to provide an appropriate resolution.

Depending on the situation, this may include:

  • Product Replacement
  • Product Exchange
  • Store Credit

If a replacement is unavailable, store credit may be issued when appropriate.

Store Credit

We do not offer cash refunds.

Approved returns are resolved through:

  • Store Credit
  • Product Exchange

Store credit never expires and may be used toward any eligible artifact available in the Planet Pallet Research Archive.

Non Returnable Artifacts

The following transmissions cannot be returned:

  • Digital downloads
  • Digital comic issues
  • Gift cards
  • Final sale artifacts
  • Personalized or custom made artifacts

Damaged or Incorrect Orders

If your artifact arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Photos of the artifact
  • Photos of the packaging (when applicable)
  • Brief description of the issue

Our Research Division will investigate the transmission and respond as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong artifact was transmitted.
  • The artifact arrived damaged.
  • The artifact contains a manufacturing defect.

If your return is approved because of our error, we'll provide complete return instructions before any shipment is sent.

Processing Time

Once an approved return has been received and inspected, please allow 5–10 business days for your exchange or store credit to be processed.

You'll receive a confirmation transmission once the process has been completed.

Need Assistance?

Questions before ordering?

We're happy to help you choose the correct artifact before you purchase.

Please contact the Planet Pallet Research Division through our Contact page and include your order number if your request relates to an existing purchase.

ARCHIVE STATUS

Archive Clearance: Public

Exchange Protocol: Active

Digital Transmission Returns: Restricted

Store Credit Authorization: Enabled

Research Division: Online

Archive Revision: RPA-002